Return Policy

Our Quality Guarantee

We prepare our dishes with fresh ingredients and aim to deliver excellent taste and service. If you are not satisfied with your order, we will review a return or replacement request under the conditions below.

Eligibility for Return or Replacement

You may request a return or replacement in the following cases:

• Incorrect order — you received a dish that was not on your receipt.
• Damaged packaging or dish — for example, spilled sauce or deformed container.
• Poor quality — signs of spoilage or issues making the dish unsuitable for consumption.

Timeframe

Please report the issue within 1 hour of receiving your order. A photo of the dish and packaging may be required for confirmation.

Return Methods

• Refund: processed within 5 business days via the same payment method used for the order.
• Replacement: if possible, we will promptly send a replacement dish at no extra cost.

Exclusions

• Partially consumed dishes are not eligible for return.
• Personal taste preferences (e.g., “too spicy” or “too salty”) are not valid reasons for return.
• Customized or significantly modified dishes cannot be returned.

How to Request a Return

1. Contact us within 1 hour of receiving your order.
2. Provide your order number and a brief description of the issue.
3. Attach a photo if possible.
4. Wait for confirmation from our team.

Contact

Address: 223 East Coast Road, Singapore, Singapore
Phone: +65 6234 1367
Email: info@eightpetals.com
Support hours: daily from 10:00 to 22:00